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Privacy Policy for Pointo

1. Acceptance of Terms

By accessing and utilizing this website or mobile application (hereinafter referred to as the “Platform”), you (the "User") expressly consent to and agree to be bound by the terms and conditions set forth in this Privacy Policy. By submitting your information (the “Information”) to Pointo or its affiliates (hereinafter referred to as "Pointo" or the “Company”), you affirm that you have granted us permission to process such Information in accordance with the terms stipulated herein.

2. Introduction

Pointo values and prioritizes the privacy of individuals, visitors, and vendors. We are steadfastly committed to implementing reasonable and appropriate measures to protect the Information we collect, which comprises Personal Information and Sensitive Personal Data or Information (“SPDI”). Pointo strictly adheres to all applicable legal, regulatory, and contractual obligations concerning data privacy. Pointo has embraced the “Privacy by Default” principle, ensuring that the privacy of all User data is maintained as a fundamental default setting.

3. Policy Scope

  1. This policy hereby delineates the parameters governing the processing, storage, and access to Information in strict compliance with all applicable legal and contractual obligations arising from interactions with Pointo. It articulates our robust protocols pertaining to the collection, utilization, and disclosure of Information, thereby ensuring adherence to relevant legal frameworks, particularly those enshrined in the Indian legal system.
  2. We are committed to maintaining the highest standards of data governance, aligning our practices with the provisions set forth under applicable laws, including but not limited to the Information Technology Act, 2000, and the Indian Contract Act, 1872. Our policy not only fulfills these statutory requirements but also reflects our unwavering dedication to safeguarding the confidentiality, integrity, and security of Information entrusted to us not limited under.
    1. The Information Technology Act, 2000, particularly Section 43A
    2. The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.
  3. By adhering to these statutory requirements, we assert our commitment to safeguarding the integrity and confidentiality of Information while facilitating transparent and responsible management practices.

4. Electronic Record

This Privacy Policy is drafted in accordance with the stipulations enshrined in the Information Technology Act, 2000, as well as all relevant regulations pertaining to electronic contracts as defined under section 10A of the Information Technology Act, 2000 read with other applicable laws. It serves as a definitive and legally binding agreement between Pointo and the User, established without the need for a physical or digital signature. By accessing and utilizing the Platform, you unequivocally acknowledge your understanding, acceptance, and consent to all terms and conditions delineated herein. Should you find any provision within this document to be objectionable, it is imperative that you abstain from using the Platform. Your continued use signifies your acceptance of and adherence to the terms of this Privacy Policy, and any failure to comply with these terms may result in the suspension or termination of your access to the Platform.

5. Information Means and Include for this policy

  1. The Information to which this policy applies includes:
    1. Personal Information: Any information that can be used to identify an individual, including but not limited to name, contact number, residential address, email address, gender, and date of birth.
    2. Sensitive Personal Data or Information (SPDI): This includes but is not limited to passwords, financial data (bank account, credit card details), health condition, sexual orientation, medical history, biometric data, location data, and contact numbers necessary for emergency services.
    3. Non personal information: Any information which is not directly related to the user is considered to be non-personal information such as company of vehicle, age of vehicle, nature of battery whether li-ion or lead battery, age of the battery etc.
  2. Pursuant to applicable privacy regulations and industry standards, any data that does not pertain directly to an identifiable individual shall be classified as non-personal information. This includes, but is not limited to, details such as the manufacturer of the vehicle, the year of vehicle production, the type of battery utilized—whether lithium-ion or lead-acid—and the age of the battery, among other similar attributes. Such categorization is critical for compliance with relevant statutory frameworks governing data privacy, including but not limited to the General Data Protection Regulation (GDPR) and the data protection laws in India. As such, this information is not subject to restrictions typically associated with personal data.
  3. Notwithstanding the aforementioned considerations, it is imperative to acknowledge that non-personal information may be utilized to enhance the quality and efficiency of services rendered by the platform. Such utilization aligns with applicable privacy regulations, including but not limited to the General Data Protection Regulation, which permits the processing of non-personal data for purposes of improving user experience and service delivery. By leveraging non-personal information responsibly, the platform can achieve significant advancements in service offerings while ensuring compliance with relevant legal standards.

6. Purpose of Information Collection

Pointo may collect and utilize the Information for legitimate business purposes including, but not limited to:

  1. Processing orders and queries.
  2. Enhancing user interaction and experience.
  3. Conducting market research.
  4. Ensuring driver safety through SOS features.

7. Access and Correction of Information

Users may modify or correct their Information through the features available on the Platform. If a User is unable to perform such modifications or wishes to withdraw consent for processing SPDI, they may contact the Grievance/Law Officer whose details are provided in Clause 12 of this policy.

8. Retention and Security of Information

  1. Information Retention: Pointo will retain Information only for as long as is necessary to comply with legal obligations or to fulfill business purposes as outlined in this policy.
  2. Security Measures: Pointo has established and maintains comprehensive security practices and protocols which conform to global standards. This includes robust managerial, technical, operational, and physical security controls designed to safeguard the Information we manage.

9. Disclosure of Information

  1. Legal Compliance: Pointo shall not disclose Information for purposes other than those set forth in this policy unless consent is obtained from the User or such disclosure is mandated by law. Circumstances under which Information may be disclosed include.
    1. Compliance with legal obligations as required by law enforcement or government agencies.
    2. Situations necessitating disclosure of driver information for emergency response purposes via the SOS feature.
  2. Third-Party Sharing: Where necessary, Pointo may share Information with business partners or third parties. In instances of such disclosures, Pointo will ensure that the recipient adheres to equivalent security practices and procedures to maintain the integrity and confidentiality of the Information shared.

10. Amendments to the Policy

Pointo reserves the right to amend this Privacy Policy at any time. Any modifications will be communicated through the Platform. It is the User's responsibility to periodically review this policy for any updates.

11. Option to Opt-Out

Should the user find themselves in disagreement with the terms and conditions set forth in this Privacy Policy, it is imperative that they exit the website or mobile application immediately. By failing to do so and continuing to access or utilize the services provided, the user shall be deemed to have acknowledged and provided their unequivocal consent to the terms outlined herein. This consent is binding and shall govern the user's interactions with the website or mobile application in accordance with applicable laws and regulations.

12. Contact Information

For any queries regarding this policy or to address concerns about your Information, please contact our Grievance/Law Officer.

By continuing to use the Platform, you affirm your acceptance of this Privacy Policy and consent to our Information practices as described. Thank you for choosing Pointo.